bd12 Privacy Policy

At bd12, we are committed to protecting the privacy and security of every user who visits or registers on our platform. This Privacy Policy explains what personal data we collect, the lawful basis on which we process it, how we use and protect it, and the choices and rights available to you. By accessing or using bd12, you agree to the practices described in this document.

This policy applies to all users of bd12 regardless of location, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We handle your data responsibly, with appropriate technical and organizational measures in place to keep it safe at all times.

1. Information We Collect

When you create an account, deposit funds, place bets, or interact with customer support on bd12, we may collect the following categories of personal information:

• Identity data: full name, date of birth, and national ID information provided during account verification (KYC).
• Contact data: email address, phone number, and residential address in Bangladesh.
• Financial data: bKash, Nagad, Rocket, or Upay mobile wallet numbers, and transaction records associated with deposits and withdrawals.
• Technical data: IP address, device type, browser, operating system, and session activity logs.
• Behavioural data: game history, betting patterns, preferred sports markets (such as BPL cricket or IPL), bonus utilization, and platform interaction logs.

2. How We Use Your Information

The personal data we collect is used strictly for the following purposes. We do not process your data in any way that is incompatible with these stated purposes:

• Account registration and identity verification: to confirm you are who you claim to be, and to comply with responsible gaming requirements.
• Processing transactions: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately.
• Customer support: to respond to your queries, resolve disputes, and provide assistance through our support channels.
• Platform improvement: to analyse aggregated behavioural data and improve game selection, promotional offers, and site performance.
• Fraud prevention and security: to detect and prevent suspicious activity, unauthorized access, or fraudulent transactions on your account.
• Communications: to send you important account notifications, policy updates, and — where you have opted in — promotional messages about new games, bonuses, or cricket betting markets.

3. Payment Data and Local Payment Methods

bd12 supports fast and convenient local payment methods popular among Bangladeshi players, including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, we collect the mobile wallet number or card details necessary to process the transaction. This financial data is handled by our secure payment processing partners and is never stored on bd12 servers in plain text.

Transaction histories are retained for a period required by applicable financial record-keeping obligations. You can view a summary of your recent transactions within your bd12 account dashboard at any time.

4. Cookies and Tracking Technologies

bd12 uses cookies and similar tracking technologies to provide a functional, personalised, and secure browsing experience. Cookies are small data files stored on your device. We use the following types:

• Essential cookies: required for the platform to function correctly, including session management and login authentication.
• Performance cookies: aggregate, anonymised data about how users navigate the site, used solely to improve platform reliability and speed.
• Preference cookies: remember your language setting, display preferences, and opted-in communication choices.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on bd12.

5. Data Sharing and Third Parties

bd12 does not sell, rent, or trade your personal data. We may share data with trusted third parties only in the following limited circumstances:

• Payment processors and financial institutions: solely to facilitate deposits and withdrawals and to comply with financial regulations.
• Technology and infrastructure providers: companies that host our servers, provide security monitoring, or supply game software under strict data processing agreements.
• Legal obligations: where we are required by law, court order, or regulatory direction to disclose specific information to relevant authorities.

6. Data Retention

We retain your personal data for as long as your bd12 account remains active, or as long as necessary to fulfil the purposes set out in this policy. After account closure, we may retain certain data for a limited additional period where required by financial compliance obligations or to resolve any outstanding disputes.

Once data is no longer needed, it is securely deleted or anonymised so that it can no longer be associated with any individual user.

7. Your Rights Over Your Data

As a user of bd12, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact our support team using the details provided at the end of this policy:

• Right of access: request a copy of the personal data bd12 holds about you.
• Right to rectification: ask us to correct any inaccurate or incomplete information in your profile.
• Right to erasure: request deletion of your personal data, subject to legal and compliance retention requirements.
• Right to restrict processing: ask us to limit how we use your data in specific circumstances.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

8. Security Measures

bd12 employs robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include industry-standard SSL encryption for all data transmissions, firewalls, intrusion detection systems, and strict access controls limiting who within our organisation can view your data.

While we take every reasonable precaution, no digital platform can guarantee absolute security. We encourage you to use a strong, unique password for your bd12 account and to never share your login credentials with others.

9. Protection of Minors

bd12 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered or provided personal data, we will promptly delete the account and all associated data. Parents and guardians are encouraged to use parental controls on shared devices to prevent underage access to gambling platforms.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data handling practices, applicable laws, or the services we offer. When material changes are made, we will notify registered users via email or a prominent notice within the platform at least 14 days before the changes take effect.

Continued use of bd12 after the effective date of any policy update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bd12 handles your personal data, please reach out to our dedicated support team. We are here to help and will respond to your enquiry as promptly as possible.